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Marka Terms & Conditions

This agreement is between your business and TPP Retail Ltd (“TPP”), registered in England with company number 4910881, registered at Unit 8 Killingbeck Drive, Leeds, LS14 6UF.

Depending on the agreement made by your brand, you will either pay TPP directly for the Marka software, your Marka labels, or both.

If you are buying Labels from TPP directly:

  • Orders will be placed via the Marka app, or by email or phone, or other method as TPP may agree from time to time.
  • On receipt of an order, TPP will ship the requested Marka labels to you via courier. We are responsible for delivering the labels to the address which is set up on the Marka portal for your store.
  • If you would like to improve or update the delivery address that we have on file for your store, please submit a support ticket via helpdesk@tppretail.com.
  • If labels arrive and are damaged or incorrect, you must notify us immediately (within 7 days at most). We will organise for a replacement of the labels. You will need to ship the original labels back to us, or make them available for us to collect.
  • If the labels are not received, you must let us know as soon as you can, and within 7 days of the expected delivery at most. We will work with our courier to trace the labels. If our courier provides evidence that they have been delivered to the store address on your account, then you are responsible for locating the labels within the larger store. If the courier cannot provide evidence that they have been delivered, TPP will provide a replacement delivery.
  • TPP are not liable for any consequential losses or damages caused by non-delivery or loss of the labels.
  • TPP have set the specification of the labels according to our understanding and belief about the most suitable materials and specification for use with the specific Marka solution. TPP may change this specification at any time without giving you notice.
  • You must pay by Direct Debit. You must have an active Direct Debit in order to be able to place orders with TPP.
  • TPP will collect your Direct Debit payment around 30 days after the invoice is issued. If the Direct Debit fails, you will not be able to order any more labels. After a failed Direct Debit, TPP will charge you a £15 admin fee and reattempt the Direct Debit. If it fails again, we will charge you an additional £15 admin fee and place your account on hold. You will need to make arrangements with us via email or phone to reattempt the Direct Debit again, or pay via alternative means.
  • If your account is placed on hold, you will be unable to use the Marka software until your account is brought fully up to date.
  • The labels remain our property until payment has been received in full.
  • These terms only cover the purchase of labels from TPP. If you wish to purchase other items, we may require you to agree to our full Terms & Conditions.

If you are buying Marka software directly from TPP:

  • You agree that TPP will invoice you automatically according to the schedule set by your parent brand (usually monthly, quarterly or yearly).
  • TPP will automatically collect your payment via Direct Debit around 30 days after the date of your invoice.
  • Your payment is non-refundable and no credit will be provided in the event that you close your store before the license expires.
  • You must have an active Direct Debit mandate at all times to be allowed to buy software directly from TPP.
  • If, at the time of invoicing you, there is no Direct Debit, we will contact you by email and give you 7 days to set a Direct Debit up. If you do not set one up in this time we may disable access to the Marka software.
  • After a failed Direct Debit payment, TPP will charge you a £15 admin fee and reattempt the Direct Debit. If it fails again, we will charge you an additional £15 admin fee and may disable access to the Marka software. You will need to make arrangements with us via email or phone to reattempt the Direct Debit again, or pay via alternative means. We will charge you a £15 admin fee per failed Direct Debit.
  • TPP will use our best efforts to maintain the Marka platform availability at 99.9% or above. TPP will work with your parent brand to monitor availability and ensure processes are agreed to manage maintenance windows.
  • TPP are not liable for any consequential damage caused by platform downtime.
  • These terms only cover the purchase of Marka software from TPP. If you wish to purchase other items, we may require you to agree to our full Terms & Conditions.